Work Item Reminders Are Not Triggering

[ashutosh08 (Ashutosh Singh)]

Hi @sathieshg,

Can you try setting below variable as shown below in sample snippet and test. Let me know if you still face issue. Screenshot is attached for your reference.

Attributes<String,Object> attributes=new Attributes<String, Object>();
		attributes.put("workItemHoursBetweenReminders","10");
		attributes.put("workItemMaxReminders","2");
		attributes.put("workItemEscalationFrequency","3");
		attributes.put("workItemHoursTillEscalation","10");
		attributes.put("workItemEscalationTemplate","ABC Template");
		
		workItem.setAttributes(attributes);

Thanks