Why Sailpoint is not sending the email?

Hi, I’m testing the sailpoint feature of sending an email when an account is provisioned. To test it I created a delimited file source and in the field e-mail I give a valid email address. Then I added an AD group to that identity in order to create an AD account. After that I receive the email of the fact that an user asked on my behalf an entitlement, but i didn’t received the email of new account provisioned. I’m trying the email model “new account provisioned” and i dind’t touch anything. I attached two screen to let you to see the identity created and the email model.


Have you checked where the default email address where ISC sends to?

How Can I check that if the email address of the identity is the one in the screen?

I think that it is here:

This is not linked in any way to my question :grinning_face_with_sweat:

@s_tartaglione
See Screenshot

This is my current set up

@s_tartaglione
Try Test Email on the template

Test email sends an email, but i want to reproduce a real scenario

Hi Salvatore,
For this notification you need to update the source that you want trigger the notification via API here update-source or via VS code, like descripted in the documentation.


Use the following request body to set the account create notification options.

[   
  {     
    "op": "add", 
    "path": "/connectorAttributes/accountCreateNotification",
    "value": {
      "notifyAccountManager": false,
      "accountIdAttribute": "distinguishedName",
      "notifyList":["...@...","...@..."],
      "notifyAccountOwner": false,
      "enabled": true,
      "notifyAccountOwnerAltEmail": false
    }
  }
]
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