Webservices SaaS : Previously working connector in prod now fails with 500 error

Identity Security Cloud (ISC) ISC Discussion and Questions
1

The connector was working previously and now fails with error -

[ConnectorError] 500 500, Request failed with status code 500, undefined, “s:ClientUnable to perform operation. User certificate not valid. Call the LoginService prior to other services.” (requestId: e6ace97c197941ba84f9490dfca921ba).

The connection/all calls work without issues from postman. Has something changed at connector level ?

PS - Im using custom authentication

2

Hi @aditya_pathak ,

This looks like error happening during connection to the web services. Looking at the error, it seems like issue is with the certificates used for connection to web-services. Have you checked if all certificates used for the SSL connection between VA and Webservices are valid? Have they expired or revoked on the server side?

Thanks,
Shailee

3

WS SaaS connectors dont use VA and because the https connectivity works from postman , SSL connection was not an issue.

4

This has been notified to SailPoint as a connector bug as issue was resolved by adding and then subsequently removing error codes in the application.

1 Like
5

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.