Help Needed: 500 Error on Test Connection for Web Services Connector – Connector Error

[IshaSingh]

Hi Team,

I’m currently facing an issue while configuring a Web Services Application in SailPoint IdentityIQ. When I try to “Test Connection”, it fails with a 500 error along with a “Connector Error” message.

Issue Summary:

• Action: Test Connection
• Application Type: Web Services
• Result: Fails with HTTP 500
• Error: “Request failed with connector error”
  
  
  
  
  
  
  
  

I have attached error and the configuration details . Can anyone help me understand what could be causing the 500 error during the connector test? Is there any recommended way to get a more detailed log for troubleshooting this?

Any help or pointers would be greatly appreciated.

Thanks,
Isha

[sidharth_tarlapally (TARLAPALLY SIDHARTH)]

Hi @IshaSingh,

Welcome to the Developer Community!

A 500 error code indicates a server-side issue, meaning the web application isn’t responding as expected.

Have you had a chance to validate the API calls using Postman (even within the client environment)?
If not, please try testing the APIs on the client side or check with their team regarding the error.

Thanks,
Sid