WebService issue

[CeeJ1 (Christine Joy Valdez)]

Hi Team,

I was trying to onboard Zuora in IdentityNow, however I am encountering an error whenever I try to Test Connect.
Error: " Error Received:
Exception occurred in Test Connection.Url: https://one.zuora.com/oauth2/token, Message: 302 : Unknown Error, HTTP Error Code: 302"

Not really sure which HTTP Operation is the problem as I have a custom authentication operation and it’s the same with the ones we onboarded back then.

Can anyone help me pls.

Thanks!

[zeel_sinojia]

Hey @CeeJ1,

Based on the message, “Test Connection” operation is failing. Could you check if the API call that are configured in Test Connection operation is working through Postman?

[CeeJ1 (Christine Joy Valdez)]

Hi @zeel_sinojia, yes it’s working in Postman.

And this is how it’s being configured in the HTTP Operation

[bcariaga (Braden Cariaga)]

Hello @CeeJ1,

This seems to be an issue with the authentication, since the authtoken URL is shown. HTTP Response Code 302 is typically received when an API has moved to a new endpoint. Could you give your authentication request a try in Postman or another tool to see if it is still valid?

[CeeJ1 (Christine Joy Valdez)]

Hi @bcariaga, it’s still working

[zeel_sinojia]

Can you post some snapshots of the Custom Authentication operation that you have configured in SailPoint?

Mostly want to look at the URL, headers and body of that request. Please hide any password/secrets.

[shekhardas1825 (Shekhar Das)]

Hi @CeeJ1,

Seems like issue with your custom authentication HTTP operation.

Make sure your response mapping is correct and using the same in other HTTP operations (in header) like test connection.

Regards,
Shekhar Das

[CeeJ1 (Christine Joy Valdez)]

Here:

[shekhardas1825 (Shekhar Das)]

@CeeJ1 please validate the configuration using below document:

Custom Authentication (sailpoint.com)

[rkhade (Rakesh Khade)]

Hi @CeeJ1 ,

can you try using the cURL from postman and use it in the Custom Authentication, and please change Attribute path from $.access_token to access_token and put $ in Root path of Response information.

Thank you

[CeeJ1 (Christine Joy Valdez)]

Hi,

I’m getting this error after using cURL and other changes

[zeel_sinojia]

In the request body for custom authentication, did you remove value for grant_type?

it should be in format grant_type=GRANT_TYPE&client_id=CLIENT_ID&client_secret=CLIENT_SECRET.

[CeeJ1 (Christine Joy Valdez)]

Hi @zeel_sinojia,
I checked that too looks like I missed that part out but when I fixed to test connect I’m still getting the 401 error

[zeel_sinojia]

Could you paste here the cURL command that you are using now? Also try if the normal operation works now that you have updated your request.

[shekhardas1825 (Shekhar Das)]

@CeeJ1 this means your custom authentication is now fine.

This is going to test connection http operation, please make sure you are passing the variable correctly in test connection header.

I mean the variable you set in custom authentication for access token.

Also please check the context URL that going to different endpoint.

[CeeJ1 (Christine Joy Valdez)]

Hi @shekhardas1825, upon checking its passing the correct token and header is the same with what is in the postman. But I’m still getting the same error.