Webservice connector Account/Entitlement Agg Failing

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi Team,

We have a webservice source created both account aggregation/group aggregation needs pagination which seems to be working but the connector is not able to aggregate the entire data it fails for both account and entitlements after some time.

Below are the errors:

For account aggregation
Error!
sailpoint.connector.ConnectorException: Url: https://a2vctyspz.accounts.ondemand.com/ipsproxy/service/api/v1/scim/eec804d9-a69e-46ca-b97d-09401c1e18a1/Users?startIndex=749, Message: 0 : java.net.SocketException: Connection reset, HTTP Error Code: 0

For entitlement aggregation
Error!
Exception during aggregation of Object Type group on Application SAP Ariba Parent Realm Privileged Access [source]. Reason: java.lang.RuntimeException: An error occurred while aggregating Application SAP Ariba Parent Realm Privileged Access [source] sailpoint.connector.ConnectorException: Url: https://a2vctyspz.accounts.ondemand.com/ipsproxy/service/api/v1/scim/eec804d9-a69e-46ca-b97d-09401c1e18a1/Groups?startIndex=192, Message: 502 :

502 Proxy Error

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request

Reason: Error reading from remote server

, HTTP Error Code: 502
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Hi @Deepanshu07

verify API rate limits, network stability, and check if the remote service has known issues or timeouts affecting large data requests.
If issues persist, involve network and API provider teams to diagnose backend and proxy health during aggregation.Let me know if it works

Thank you
Manvitha.Nalabolu

1 Like
3

Hi @Deepanshu07

Did you try to run these affetced APIs manually in the postman. Does it work. May be if you can help us with the pagination logic you are using then i can help as i have implemented the pagination for the similar application.

Thank You.
Regards
Vikas.

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