Virtual appliance ccg.log

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

If there are 4 servers in a VA cluster, are logs for a given transaction/operation written to all 4 servers in a VA cluster or is it random?

2

Hello Mario, it is only showing the details for one virtual appliance, it is not possible to determine to which VA will be do the transaction.

Regards,
Pablo

3

Thanks @pablonovoa . So all 4 log files need to be monitored to see where the log is showing?
ccg logs are large, so was just wondering if this is the only way

On another note - checking “Enable Debugging” in the ui does not seem to work. When I do a “cat /home/sailpoint/ccg/log.json” it shows

{
     "ccg_log4j2":"warn",
     "ccg_log4j2":"info"
}

Thoughts?

4

You can refer to this documentation for checking loging configuration.

5

hey @mario_rod , I faced a same issue few days back of 3 servers in a VA cluster, It is a random depends on the load balancer. I monitored all 3 servers that the only way I have seen for now.

6

But ideally, IDN should be able to inform you which VA in the cluster was executing the transaction, one would think.

Then there’s a usability side to consider: IDN should, IMO, directly (in the GUI) or indirectly (via some additional tools), give you a singular / merged VA cluster-level log, in cronological order.

7

If it’s not on PRD, shutdown all but 1 VA.
That makes life a lot easier.

If it’s on PRD… you can try to tail logs with specific syntax, so only relevant messages pop up.
But you have to do it on each machine.
Either that or truncate the logs right before your action to hopefully minimize the amount of searching you need to do.

To really assist with this, an integration with Splunk through a log forwarder should be made possible from the SailPoint VA end…

8

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