User preferences work phone showing incorrect value

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi, I have one issue with user profile. If I login to IDN and go for user preferences (from top right drop down option) - general settings, it displays me these information’s:

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Here interesting thing is Alternate Phone is showing right value, but work phone is taking value from somewhere which we are not sure. I am looking for two possible solutions:

1 - don’t allow work phone number from user preferences general setting
2 - or show the right value

because of this many users are complaining that they are seeing wrong work phone value.

Could you please suggest your inputs on this issue.

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Work phone is being driven by your identity profile. Check your mappings for the work phone number field and make sure that your data coming from that authoritative source and/or transform are correct.

2 Likes
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@hranjan3 please don’t forget to mark solved if I answered your question :slight_smile:

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