Unable to generate Access Token

[chandramohans27 (Chandra Mohan S)]

Hi Team,

I’m trying to configure Webservice SAAS connector using Auth : OAuth 2,0 and grant type : JWT Bearer. I’m receiving the below error while test connection. Could someone help me to fix this.

error :

below are the config for test connection

[mpotti (Mark Potter)]

Here is an example of a working web services connection:

As you can see in this example I am passing the token in the headers. With you example you are not passing the token that was created.

[chandramohans27 (Chandra Mohan S)]

@mpotti

Thanks for your reply!

I tried updating the header, but still no luck. I see same error message

[chandramohans27 (Chandra Mohan S)]

@mpotti

I’m seeing problem in generating access token,

[mpotti (Mark Potter)]

Did you create an operation to generate the token? The example I gave above does not generate a new key which is why it does not have an operation to generate one. You will need to create a function to generate the bearer token and then pass it into the test connection operation.

[chandramohans27 (Chandra Mohan S)]

@mpotti Thanks for your response.

That means, I need to add an operation “Custom Authentication” before test connection to generate a access token right?

Do we have any documentation on this as Sailpoint document is not much helpful

[mpotti (Mark Potter)]

So this is all going to depend on the API spec of the application you are connecting to. But I am hoping this example points you in the right direction.