Hi Experts, I am encountering an issue while trying to establish a direct connection between SailPoint Now and Active Directory. Despite configuring all the necessary settings, I am consistently receiving a “Timeout waiting for response” error. [image] Could anyone provide insights into what migh…

Hi Everyone, Thank you all for your responses and help! I’m happy to report that adding the IP address of the AD server resolved the issue.

Hi @rohitmisal45 could you please try to increase timeout and see if that works. please check below link and see if it helps you to resolve problem: Timeout Errors and Settings

Could you please provide more details on where I can increase the timeout setting?

Hi @rohitmisal45 , You need to use the Partial Source Update ( https://developer.sailpoint.com/idn/api/v3/update-source ) API to modify the timeout value.

Hi @rohitmisal45 Check your VA is in connected state and the ccg version of VA is available in IDN. If yes, check the ccg log in VA. Else, try restarting the VA. Also, try increasing the timeout settings as @gourab said. Thanks!!

@GOKUL_ANANTH_M I have check VA is in Connected state with CCG version. [image]

[image] Is this the correct way to increase timeout? If not, could you please suggest how to do it?

Then you can check the logs, even if the same error shows after increasing the timeout too.

After hit API the response is [image]

Just verify that in endpoint headers, have you checked - Content-Type → application/json-patch+json [Screenshot 2024-08-29 at 4.15.06 PM]

Hi @rohitmisal45 , Do check your firewall settings to allow incoming requests. Check if you’re able to ping your AD from the VA. You can also keep the ccg.log file open to check if there is a request is going through to AD from VA. Thanks.

Timeout Error When Connecting SailPointNow to Active Directory

SailPoint Human Fabric (SHF) SHF Discussion and Questions

rohitmisal45 (Rohit Misal) August 29, 2024, 1:11pm 12

Hello @poornasai

I’m not sure where to look for firewall-related settings.
2.Upon attempting to ping AD to VA, I received a connection by IP but a hostname
failure (temporary failure in name resolution).
The log file is open.

AD time out Issue

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Timeout Error When Connecting SailPointNow to Active Directory

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