Timeout error from UI while VA connects successfully

[ManvithaNalabolu06 (Manvitha Nalabolu)]

@SharathPurushotham

I’m attempting to connect to an Oracle database using a JDBC connector. The connection test from the Virtual Appliance (VA) is successful, so I’m assuming it’s not a firewall-related issue.

However, when I test the connection from the IdentityNow UI, I receive a timeout error. The VA itself appears to be functioning properly, as other sources connected to the same VA are working as expected.

I also tried increasing the connection timeout settings, but it didn’t make any difference.

Has anyone encountered a similar issue, or are there any recommendations on what else I should check?

Thanks in advance!

The VA “Test Connection” only checks basic network reachability, not full JDBC connectivity — so it can succeed while the IdentityNow UI test fails. Its due to incorrect JDBC URL format, missing or incompatible Oracle JDBC driver, or authentication problems. Ensure the VA has enough resources if multiple sources are running.