Tasks Failing with java.lang.NullPointerException During Identity Updates and Provisioning

IdentityIQ (IIQ) IIQ Discussion and Questions
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Hi everyone,

We’ve identified that some tasks are failing with the following error:

An unexpected error occurred: java.lang.NullPointerException

This happens during: Identity updates, Refresh tasks, Create identities, Some LCM provisioning operations

Here’s a snippet from the logs:

ERROR ServerThread sailpoint.server.Servicer:1165 - Unable to execute service: Cache
java.lang.NullPointerException: null

Has anyone encountered similar errors? If so, what was the root cause or resolution in your case?

Thanks in advance for your help!

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Hi @BeereddJ

Welcome to the community!
When you receive the Nullpointer exception during identity changes and refresh tasks, it could most possibly due to the IdentityAttribute or IdentityAttributeTarget rules that are set in your environment.

Please take a look on these rules and verify if there is a code which is calling a method on a null object.

Regards,
Uday Kilambi

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Hi @BeereddJ

Welcome to the community!

Please share a screenshot of the task results indicating the source of the null pointer.

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We ran the IDX Rule which found an issue with spt_profile table. Thank you Everyone.
Correct IDX rule to detect and fix IDX values - Page 2 - Compass

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