Task result not launching workflow case

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

8.4p1

Share all details about your problem, including any error messages you may have received.

I have a lifecycle event which gets triggered when a user has 2 particular roles requested via manage user access. This lifecycle event triggers a workflow which has 6 steps to be executed with some of them having wait time. today i saw a weird case where 2 users for whom the life cycle event was triggered correctly which in turn created a task result. All good so far. but when i open the task result it doesnt mention which step it is on, even mor when i open the task result in debug, i dont see any workflow case mentioned there. The task has been stuck for days now without moving forward.

Anyone seen this issue before, Any idea what i should debug for this ?

2

hi @rohit_jaiswal1
I have seen something similar in IIQ 8.4p1. If the task result doesn’t show the current step or workflow case, it might mean the workflow didn’t start properly or got stuck at a wait step.

A few things to check:

  • Look in the spt_workflowcase table to see if a case was created.
  • Check debug logs for the workflow engine—any errors when the lifecycle event triggered?
  • If your workflow has wait steps, make sure the conditions to move forward are actually being met.
3

Thanks for your reply @haideralishaik
1 and 3 are not the case, wait step has no logic just time to wait so that object locks are released in the target system, first i checked their is no entry. Trying to reproduce the issue to find the logs