Tasks Stuck in Task Result Page

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

8.4

Hii

Few Tasks that are present in task result page stuck for long time even though we try to terminate it from the admin console page, or in the task result page, what is the reason and how we can terminate it from its running state to terminate or cancelled state.

Thankyou!!

2

Hi @Akhila_2001
Did you Try stopping the server and restarting it again?

3

Hii @uditsahntl01
Yes, i tried to restart my server and checked the status of the tasks but it is still in running state

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4

Hi @Akhila_2001 ,

If the task is associated to an identity (for example, an access request, refresh identity, terminateā€¦) try deleting the corresponding WorkflowCase from the debug page (search by the userName of the identity or even the displayName).

Just deleting the taskResult object wonā€™t really do anything, but with the WorkflowCase everything running in the background related to that process will end.

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5

Hii @angelborrego it is working thanks for the response.

6

Hi @Akhila_2001 ,

To terminate the long pending task, navigate to the Debug page, open the task results that have been stuck for a long time, and manually update the completedDate and completionStatus fields in the task result.

completed="1751636704926" completionStatus="Terminated"

image

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