Source Recommendation Status

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi Everyone,

We are seeing Source Recommendation Status enabled suddenly in our customer tenants in both lower and prod. I checked for a documentation on this but i could not find for source. I know there are access request, certification, application onboarding recommendation. Is there a way to disable this? If there is any documentation on how this is calculate? If anyone finds can you share it?

Here is the image. The weird part is it just shows as Error with Red and we cannot click it and see more details. Source is working fine with respect to account aggregation and provisioning.

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Open vs code and search recommendation and remove the Error word and save it it will remove them from recommendation

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Thanks,
M Chaithanya

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Thank you for the suggestion. Do you know why this is set and which process sets this value?

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It looks like this was configured based on AI recommendations. I’m not completely sure, though, since I couldn’t find any documentation related to it.

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@jennifer_mitchell Any information on this? Do you know how the recommendations on source is determined.

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Hi @Chaithu9110 Here is the documentation. Using Source Recommendations - SailPoint Identity Services

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@udayputta This status corresponds to the ongoing/completion/error status of the recommendations. This happens on the first test connection during source setup or if the customer manually triggers the recommendation process. It does not indicate any issue with the source setup and if the customer would want to see the reason of the error, we would have to take them on either of the recommendation pages which caused the issue (account correlation config or create account policy)

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@udayputta : there is an outage going on right now. The error issue may be due to this. You may want to check back tomorrow by triggering the generate recommendations again.

Please reach out to support in case this is not resolved.

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Thank You Deepesh for the update. We will monitor it and raise support ticket if required.