Share all details related to your problem, including any error messages you may have received.
When I select “Manage user access”, select my user and hit next, i see a button and text at the bottom of the manage access page that read “Would you like to see your recommendations?”, if I click “Yes, show my recommendations” it errors out (see attached screenshots). I have disabled and uninstalled AI from the plugins, and I disabled the AI plugin via debug page by editing system config and setting
Still no luck though, is there a way to remove this feature?
You are interacting with an AI tool! AI can make mistakes, so please double-check and verify any responses.
Based on the provided information and screenshots, it appears that you are encountering an issue with the Identity AI (IIQ) feature in SailPoint IdentityNow version 8.3. The “Would you like to see your recommendations?” prompt and the subsequent error when clicking “Yes, show my recommendations” suggest that the Identity AI feature is still enabled or partially enabled, despite your attempts to disable it.
To resolve this issue and completely remove the Identity AI feature, you can follow these steps:
Step 1: Disable the Identity AI Plugin
Log in to your IdentityNow environment as a System Administrator.
Navigate to the “System Setup” page.
Click on “Plugins” in the left-hand menu.
Locate the “Identity AI” plugin in the list.
Click the “Disable” button next to the Identity AI plugin.
Step 2: Remove the Identity AI Configuration
Navigate to the “System Configuration” page.
Click on the “Edit” button in the top-right corner.
In the search bar, enter “identityAI” to filter the configuration entries.
Remove or comment out any configuration entries related to “identityAI” by either deleting the entries or adding a # symbol at the beginning of each line.
Click “Save” to apply the changes.
Step 3: Clear Caches and Restart Services
Navigate to the “System Diagnostics” page.
Click on the “Clear Caches” button to clear all caches.
Restart the IdentityNow services by clicking on the “Restart Services” button.
After completing these steps, the Identity AI feature should be completely removed from your IdentityNow environment, and you should no longer see the “Would you like to see your recommendations?” prompt or encounter any related errors.
If you still experience issues after following these steps, you may need to contact SailPoint Support for further assistance.
You are interacting with an AI tool! AI can make mistakes, so please double-check and verify any responses.
Great, I’m glad to hear that removing the <entry key="identityAIEnabled" value="false"/> line from the system configuration resolved the issue and successfully removed the Identity AI feature from your SailPoint IdentityNow environment.
Based on the verified sources provided, it seems that the recommended approach to disable and remove the Identity AI feature is to:
Disable the Identity AI Plugin
Navigate to the “Plugins” section in the System Setup
Locate the “Identity AI” plugin and click “Disable”
Remove Identity AI Configuration
Edit the System Configuration
Search for and remove any configuration entries related to “identityAI”
This includes removing the <entry key="identityAIEnabled" value="false"/> line you mentioned
Clear Caches and Restart Services
Navigate to System Diagnostics
Clear caches and restart IdentityNow services
By following these steps, you have effectively disabled the Identity AI plugin, removed its configuration, and cleared any cached data related to the feature. Restarting the services ensures that the changes take effect throughout the system.
Since you have already completed these steps and confirmed that the issue is resolved, you should no longer encounter the “Would you like to see your recommendations?” prompt or any related errors when managing user access in your IdentityNow environment.
Moving forward, if you ever need to re-enable the Identity AI feature, you can follow the same process but enable the plugin and add the appropriate configuration entries instead of removing them.
You are interacting with an AI tool! AI can make mistakes, so please double-check and verify any responses.
Unfortunately, the provided verified sources do not contain enough information to directly address your specific issue with removing the Identity AI (IIQ) feature in SailPoint IdentityNow version 8.3 after following the recommended steps. However, based on the previous messages and your confirmation that the issue persists, I can provide the following suggestions:
Additional Steps to Try
Check for Remaining Configuration Entries: Double-check the system configuration for any remaining entries related to “identityAI” or “IIQ” that might have been missed during the previous step. Sometimes, there can be multiple entries or variations in the naming convention that need to be removed or commented out.
Verify Plugin Status: After disabling the Identity AI plugin, verify that it is indeed disabled by checking the plugin list again. If it is still showing as enabled, try disabling it again or restarting the IdentityNow services.
Clear Browser Cache: Clear the browser cache and try accessing the IdentityNow application again. Sometimes, cached data can cause issues with displaying updated configurations or changes.
Check Log Files: Review the IdentityNow log files for any relevant error messages or clues that might help identify the root cause of the issue. Look for entries related to the Identity AI feature or any exceptions that might be occurring.
Contact SailPoint Support: If the issue persists after trying the additional steps, it is recommended to contact SailPoint Support for further assistance. They may be able to provide more specific guidance or troubleshooting steps based on your environment and configuration.
# Example log file entry to look for
2023-05-25 12:34:56,789 [ERROR] com.sailpoint.identityai.service.RecommendationService - Failed to retrieve recommendations: java.lang.NullPointerException
Please note that without access to your specific environment and configuration, it is difficult to provide a more definitive solution. However, by following the additional steps and closely examining the log files, you may be able to identify and resolve the issue or gather more information to share with SailPoint Support.
