SOD check fails for all access requests in workflow with external trigger

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

I configured a request response trigger in the workflow to deny all entitlement requests based on the criteria of the request by whom it has been submitted. I am facing SOD fail check for most of the users when submitted access request as in the attached image.

I couldnt figure out the issue exactly . If anyone have come across this issue and is aware of this issue on how to fix it please respond.

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image846×718 43.9 KB

TIA

2

Hi,

I believe you subscribed to “Access Request Submitted” trigger.

When you subscribe to this trigger you need to send back the response to pass or fail the access request and also there will be a request time to which the trigger has to wait.

Kindly ensure you put the deadline correctly.

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image566×433 4.55 KB

if you subscribe to Sync it will by default wait for 10 seconds and within 10 seconds your workflow should callback pass or fail. If you subscribe to async then you can mention the deadline. The above screenshot shows you the config and it will wait for one hour for the workflow to respond.

Please check below points.

  1. Async is mentioned in event trigger.
  2. Workflow is triggering when access request is raised.
  3. Workflow is responding with the callback URL got with the trigger.

Try these and update if you still face any issues.

-Abhinov