External Trigger with acces request submitted subscription is not working

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi Everyone,

For one of my requirement on using access request submitted trigger
issue 1. on access request submission the workflow is not getting triggered even if it is enabled.
Issue 2. Referring to the Blog

I tried to implement the same using external trigger.
First generated the new access token from where collected the client id and client secret which I used to generate the access token and used for access request submitted subscription but on test subscription getting error either 401 unauthorized or Invocation timed out in the activity log

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Can someone help me understand where I am doing wrong and why is this behaviour?

TIA

2

Have you generated the bearer token? Via API client or curl command?

3
  • In External Trigger → generated client credentials by clicking new access token
  • Then used in cURL → to generate bearer token
  • Then used that token in Trigger Subscription
5

dude, don’t display your secrets and tokens, please delete this message

6

I recently faced a similar issue. You can generate a new access token, which will overwrite the existing one. Be sure to copy the client ID and secret and store them securely. Then, use Postman or any REST client to generate the token and paste it into the subscription. Also, confirm that your integration URL is correct, for example:
https://tenant.api.identitynow/beta/workflows/execute/external/[workflowId]
and ensure the subscription type is set to HTTP.

7

I tried generating multiple tokens using the external link until it gives success then configuring it in the subscription has actually worked fine Thank you all for the response.