Hi everyone!
We are integrating Smartsheet with IdentityNow, and while testing the use cases, we noticed that you can’t modify the account to be a licensed user, since this is an account attribute rather than an entitlement.
You can specify if the account is a licensed one or not only when you create the account. Later you “could” but using the sync attributes, and that’s not a good approach for this case.
Has anyone integrated Smartsheet with IdentityNow? How do you handle enabling the account as a licensed user, removing that privilege, etc.?
A bit more info:
We are using the OOTB connector SmartSheet, and we can read accounts and entitlements, create accounts, and add or remove entitlements. The only remaining issue we need to solve is managing this type of permission, specifically having a licensed account.
And working with workflows is out of our scope since you need a license for that.
Thanks in advance!