Hello,
We integrated Service desk to handle Service now request’s and we use quick link to extend entitlement sunset date.
I want to skip REQ creation for this extension operation whereas for other operations such as ent create/remove REQ can be created.
How can i skip specific operation through Service desk?
Regards,
Krishna.
Hi,
I have just made a test with the standard way of doing things:
If I request to “remove” an entitlement with the date in the future, no request is created in ServiceNow.
After approval, the modification is just applied.
I’m using the standard LCM Provisioning workflow.
The issue is probably related to your QuickLink.
Thanks Yannick.
Yes it was issue with custom quick link. Quicklink was setting operation as ‘Set’ during extension request , i changed to ‘Remove’.
Now Snow is skipping this operation which is good but in Access Req Ui page its coming as Remove entitlement which might confuse end user as it’s for extension Request.
any possibility to change from Remove to extend etc..?
As the operation is “remove”, the description of the work item will be “Remove”.
Are you using the default approval steps in the LCM provisioning?
I think that through an assignment rule, you can specify the work item, including its title/description.
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