hi @murali_kundu ,
related to your statement -
ServiceNow SDIM2 ==> Creates Incident tickets for applications P,Q,R
the documentation does’t seem to have specific details for incident type (and only specific sections for service request). Few questions for incident type -
a) can a single servicenow app using IdentityIQforServiceNowServiceDesk be used for creating incidents for multiple apps ?
b) How do i specify u_cmdb_ci , u_description and u_assignment_group for multiple apps in this scenario (using planinitializer rule)?
c) ManagedResource will have a references of all apps in this scenario ?