Retry settings for "IdentityIQ for ServiceNow Service Desk"

[shiva_k (Shivanand Kandratti)]

Which IIQ version are you inquiring about?

Version 8.3

Share all details related to your problem, including any error messages you may have received.

We have onboarded the disconnected application to IIQ and used “IdentityIQ for ServiceNow Service Desk” for servicenow ticket creation, now we have requirement to add retriable errors, so it can retry if any error occurred when access is requested for the disconnected app .

Can you please confirm whether we need to add below settings on application xml of “IdentityIQ for ServiceNow Service Desk” or Disconnected application’s xml?

provisioningRetryThreshold
provisioningMaxRetries
retryableErrors

[kjakubiak (Kamil Jakubiak)]

Hi Shivanand,
If you created disconnected application - then no provisioning is happening therefore you cannot use standard retry mechanism that way.

That means you have to add it into the ServiceNow Service Desk integration - here you can find details
https://documentation.sailpoint.com/connectors/identityiq/servicenow/sdim/help/integrating_servicenow_sdim/snow_retry_mechanism.html

[shiva_k (Shivanand Kandratti)]

Hi @kjakubiak
Thanks for the reply,

As per the document it says to add below variables to disconnected apps
provisioningRetryThreshold
provisioningMaxRetries

And when I tried with adding these variables only on “ServiceNow Service Desk integration”, it is still trying infinite times for every one hour (which is default setting)