Hi Suresh,
Please refer to the chapter “IdentityIQ for Service Desk”
in doc for IIQ 8.2https://community.sailpoint.com/t5/IdentityIQ-Connectors/8-2-IT-Service-Management-Infrastructure-Modules/ta-p/196547 ServiceNow Service Desk Connector (ServiceNow SDIM) supports Service Request or Change Request or Incident tickets types.
One SDIM application in IdentityIQ will create the same ticket type for all the configured applications defined in ManagedResource.
In the SDIM configuration file, you can only set one ticket type at a time, it will cater to all the managed resources /applications for all provisioning types of operation.
~Regards,
Murali Dhar