Hi All, We have successfully implemented ServiceDesk connector for Servicenow “Service Request”, but unable to create an “Incident Request” for failures. How to map provisioning failures on Service Desk application. There are no documents that contain “Incident Request” information. Waiting for …

HI Suresh, Yes, you can create another SIDM application with another ticket type, but ensure that you donot configured the same applications under ManagedResource mapping else it will cause issue to resolve the SDIM application for which the IdentityRequest / provisioning plans needs to be submitte…

ServiceNow ServiceDesk Connector for Incident Request

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ServiceNow ServiceDesk Connector for Incident Request

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