We’re planning to integrate ServiceNow Service Desk to handle ticketing for disconnected applications within SailPoint IdentityNow. A key question during the configuration is: Can we utilize the centralized SailPoint Access Request Item (i.e., the ServiceNow catalog item configured for SailPoint’s…

ServiceNow Service Desk Integration configuration

system (system) Closed September 9, 2025, 9:38am 9

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