Integration between Servicedesk connector and Service catalog connector

Identity Security Cloud (ISC) ISC Discussion and Questions
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hi Team,
We have a requirement in SailPoint IdentityNow (IDN) to integrate with ServiceNow via the ServiceDesk connector to handle requests for a disconnected application. The process should work as follows:
…A user raises a request in ServiceNow using the SailPoint catalog connector for a specific disconnected application.
…The request is sent to SailPoint IdentityNow for provisioning.
…SailPoint IDN, which is connected to Active Directory (AD), adds the user to the appropriate group in AD.
…Once the user is added to the group in AD, SailPoint IDN raises a request via the ServiceDesk connector in ServiceNow for manual provisioning of the disconnected application.

can we achive this if yes how to trigger the second connector(service desk connector)? is there any configuration setting for this in IDN?

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Hi @kumarsh9742,

For your use case create a role in ISC with 2 access profiles in it and make that role requestable so it will appear in Service Catalog.

1st Access Profile should contain AD Security Group & 2nd Access Profile should contain entitlement of disconnected application. Configure that disconnected application into ServiceDesk Integration.

So, when end user requests this role in ServiceNow, SailPoint will add user in AD Security Group via OOTB AD connector and will generate the ticket for disconnected application using ServiceDesk Integration

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