Thanks @udayputta
We have other challenge can you help me understand when we are configuring the SDIM Catalog mapping we are trying to use the SailPoint service catalog (which end user is using to raise the request & the catalog that ServiceNow team shared as the service catalog integration) but it’s not generating the SDIM ticket. Is the approach we are trying is feasible if yes Is there any configuration required from ServiceNow team/SailPoint side to use the SailPoint access request catalog in catalog mapping.
FYI: if we use any other existing application catalog we are see ticket is getting created