Has anyone tried configuring access approvals in ServiceNow using the ServiceNow Service Catalog Approval Definition and Approval Rules? Is it possible to create an approval definition and rule that will skip approvals for selected entitlements? As per requirements, unless otherwise specified, roles will not require an approval to be triggered to be provisioned.
I have tried creating an empty approval set via a ServiceNow script, and it is defaulting to a different approval rule logic. Any help would be appreciated.
Your rules have to return a valid sys_id or sys_ids or it will throw an error and cancel the workflow.
I’ve shared this feedback with Kamesh the product manager on this before. Like you, there are circumstances where I’d like to be able to skip approvals, but the application doesn’t currently allow for that.
Now, could you modify some of the script includes to allow for you to return the string “skip” and let it keep going? Probably. I haven’t dug into it enough to find out how to do that.
If I do, I’ll share that with Kamesh and the community and see if he can agree to put it in the product.
