We are currently using the Out-of-the-Box (OOB) SailPoint plugin for the integration of JIRA and Bitbucket access profiles provisioning, where SailPoint is sending continuous notifications to the approvers for approval. However, there is a requirement to ensure that if the access request is not approved within a certain period, it must be auto-closed or cancelled. To configure an expiration policy for the approval requests in the SailPoint-ServiceNow integration, such that requests which are not approved within the defined period will be automatically closed or cancelled. This should ensure that pending requests do not stay indefinitely and that the access provisioning process is handled in a timely manner.
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