Service desk issue with Certification

[asharma65 (Ashish Sharma)]

@KrishnaReddy

We have integrated Service desk to handle SNOW REQ’s creation.
Certification is created with process revoke immediately option checked. In Certification when access is revoked, no SNOW REQ is created but identity event is created with due date as one month from todays date (screenshot is attached).
anyone has seen similar behavior? pls help

Additional info.

1. ran perform maintenance with all options checked.
2. No setting in certification that makes ent to be removed one month after. Active period in one day and no revocation period. revoke immediately option is checked.
3. no sunset date for entitlement.

Hello @KrishnaReddy

The SNOW REQUEST creation is typically handled by a Provisioning Plan Generation Rule (or Service Desk Integration Rule). If the provisioning plan for the revocation is not generated immediately or is malformed, then:

1. The Identity Request is created
2. But no Servicenow ticket is triggered