Service Desk Integration - Customize request - entitlements

ptraczynski · April 13, 2023, 6:08pm

I need to put entitlements name not entitlements id at creating ticket at Service Desk Integration.
How to achive this?

mcheek · April 14, 2023, 4:31pm

We had this same issue and ended up having our Service Desk application (ServiceNow) call back into IdentityNow to get the relevant information.

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