Hi @selinasb,
You have problem in one of your configuration field that use velocity script.
In open by field, why do you have $!{plan.arguments.opened_by | ‘xxxxxxxxxxxxxxxxxxxxxxxxx’}" ?
it must be : $!{plan.arguments.opened_by} ?
I will below, a formate json configuration, you can copy paste into your configuration if needed.
{
"short_description": "SailPoint Access Request $!{plan.arguments.identityRequestId}",
"opened_by": "$!{plan.arguments.opened_by}",
"req_description": "Service Request created by Service Desk Integration Module (SIM)",
"description": "
#foreach($request in $plan.request)
#if($request.operation == 'Create')
Create Account on application $request.resource
#else
The following roles have been rejected. Please remove the rejected access. User: $request.id, Source: $request.resource,
#end
#end",
"requested_for": "$!{plan.arguments.requested_for}",
"Application": "SailPoint ISC"
}