I am trying to integrate servicenow and sailpoint iiq using rest apis
my requirement is
if i generate a access request from manage access requesting for a role or group, a ticket should raise in servicenow.
and if i update it then it should reflect in the sailpoint iiq
i have created a servicenow connector application in the sailpoint iiq. i have to configure and imported IdentityIQforserviceNowServiceDesk.xml from WEB-INF\config\connector to sailpoint iiq.
i am facing issues in configuring the IdentityIQforserviceNowServiceDesk.xml
and /api/sn_sc/servicecatalog/items/xx36444bc30412108d8433fc05013194/order_now
the above is the api i am using
and i have imported it
when i am generating a access request from manage access requesting for a role or group, i am getting the error
ERROR http-nio-8080-exec-7 openconnector.connector.servicedesk.ServiceDeskConnector:1221 - Ticket creation failed. Request: {"items":[{"variables":{"requested_for":"62826bf03710200044e0bfc8bcbe5df1"},"sysparm_id":"3a36444bc30412108d8433fc05013194"}]}
openconnector.InvalidRequestException: [ InvalidRequestException ]
[ Error details ] Invalid request received to IT Service Desk System. Status: 400, Output: {"error":{"message":"Invalid Quantity value","detail":""},"status":"failure"}