Salesforce disable account

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi all

I´m having trouble disabling accounts in Salesforce. The connector comes back with this error message:

["[ ConnectorException ] \n [ Error details ] INVALID_FIELD: No such column \u0027IIQDisabled\u0027 on entity \u0027User\u0027

Changing the attribute to “IsActive” in the provisioning policy gives another error:

["[ ConnectorException ] \n [ Error details ] A duplicate value was specified for field \u0027IsActive\u0027 in object

Any idea what I´m doing wrong?

Kind regards
Jarle Mortensen

1 Like
2

Hi @jarlem

Welcome to SailPoint developer community.

Looks like you are provisioning IQDisabled attribute to Salesforce which doesn’t exist at Salesforce end, it is limited to IDN.

3

Yes, but i tried to change that to IsActive which is a Salesforce attribute. See my second error message

4

Maybe I need to look at a before provisioning rule in this case?

5

Any chance that this IsActive attribute exists 2 times in your create provisioning policy form ?

6

Just checked that, and it´s only one time as a static value

7

Ok, is the static value true ?

Can you check the Account Activity, see Account Request, that might give us some idea on what data is being sent to Salesforce.

8

Yes, IsActive is set to static eq true in the account create profile.

This is the complete error message (from events, nothing on account activity)

cloudAppName

Salesforce

errors

[“[ ConnectorException ] \n [ Error details ] A duplicate value was specified for field \u0027IsActive\u0027 in object \u0027User\u0027, duplicate value \u0027false\u0027 prior value \u0027false\u0027connector.sdk.webservices.exception.WebServicesSdkException: \u003c?xml version\u003d"1.0" encoding\u003d"UTF-8"?\u003e\u003csoapenv:Envelope xmlns:soapenv\u003d"http://schemas.xmlsoap.org/soap/envelope/\”\u003e\u003csoapenv:Body\u003e\u003csoapenv:Fault\u003e\u003cfaultcode\u003esoapenv:Client\u003c/faultcode\u003e\u003cfaultstring\u003eA duplicate value was specified for field \u0026apos;IsActive\u0026apos; in object \u0026apos;User\u0026apos;, duplicate value \u0026apos;false\u0026apos; prior value \u0026apos;false\u0026apos;\u003c/faultstring\u003e\u003c/soapenv:Fault\u003e\u003c/soapenv:Body\u003e\u003c/soapenv:Envelope\u003e",“[ ConnectorException ] \n [ Error details ] A duplicate value was specified for field \u0027IsActive\u0027 in object \u0027User\u0027, duplicate value \u0…penv:Envelope\u003e”]

interface

AccountStateUpdate

9

OK, is this disable account through Identity Profile - Provisioning LCS ?

10

Ultimately that is the goal. This is error comes from “disable account” under accounts on the identity.

11

A restart of the VA in sandbox fixed the issue. I´ve seen some other weird issues with the sandbox, like unable to enable applications, so I´ll raise a ticket with support. Thanks

Br,
Jarle

12

Good that it worked @jarlem

I was replicating the issue, maybe it is trying to send same value for IsActive : false but it already false at Salesforce side but not aggregated to IDN. Not aggregated because of VA, maybe.

Anyway, it is good that issue fixed for you.

13

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