Hi, is it possible to manage multiple servicenow accounts for a single user in SailPoint?
In my environment users have two serviceNow accounts linked but when refresh runs it either provision to single ServiceNow account or it fails while updating attribute
Please suggest
You can look into Account Selector Rule.
Yes it should be possible technically, What is the error you are getting?
The best is to indeed create an Account Selector Rule for the IT-Role. This can be set at the bottom of the Role Editor Page:
Information and an example of an Account Selector rule can be found in the Technical Whitepaper: Rules in IdentityIQ
– Remold
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