Sailpoint Service Desk for servicenow error

[nicollasviggiano]

I am trying to configure Sailpoint Service Desk, we use on our servicenow RITM, but when i try to open a request it is giving error below, i configured as the documentation says.

Sailpoint is trying to get REQ instead of RITM, but i dont get what is wrong in my configuration

My ticket creation configuration are: Response Elements: $.result.items

And my stats mapping are:
Resource: /api/now/table/sc_req_item?number=$ticketId&sysparm_fields=state
Response element: $.result.items

[HussainshaSyed001 (Hussainssha Syed)]

in snow config file have you added
track_ritm = true

Create a Ticket

[udayputta]

hi can you change this settings and try again

Request Root Element: items
Resource: /api/x_sap_sdim/sailpoint_cart_js_api/create_ticket
Response Element: $.result.request_number