I have a client that is seeing a issue whenever they are restarting tomcat services on any of the IIQ servers. The SailPoint log file does not get loaded, and logs are not appended to the sailpoint.log file. There are no error messages during this issue; it is simply that the logs are not being appe…

@GreeneT if possible then post the log4j2.properties here. may be you already know but here are some links Configure Rollingfile loggers in log4j2.properties - Compass Solved: IdentityIQ 8.3 Log4j2 FileAppender not working - Compass

I will take a look at the links provided. Thanks!

Make sure you have no leading / trailing whitespaces in the log4j2.properties line where you specify spsyslog.

@pravin_ranjan After reviewing the link provided and after adding the recommended configurations to add the /identityiq/WEB-INF/classes folder as a PreResource, I see below errors. ERROR StatusConsoleListener Unable to locate appender "idmartrollingfile" for logger config "root" ERROR StatusConsole…

@vishal_kejriwal1 Attached is the log4j2 log4j2.properties (19.5 KB) file

SailPoint log file not loading after tomcat service restart

Identity Security Cloud (ISC) ISC Discussion and Questions

vishal_kejriwal1 (Vishal Kejriwal) April 15, 2025, 6:47pm 2

seems like appender in log4j file is not configured properly.

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SailPoint log file not loading after tomcat service restart

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