The rolling log file path is correctly configured in the SailPoint IIQ log4j2.properties file; however, the sailpoint.log file is not being generated in the defined location. Please help resolve this issue.
I have added my properties file for your reference, it should helps for you to resolve your problem.
#
# (c) Copyright 2018 SailPoint Technologies, Inc., All Rights Reserved.
#
# NOTE: The syntax of this file is different than what it was for
# IdentityIQ 7.3 and earlier. These syntax changes are due to
# our upgrade to log4j version 2.
#
# See https://logging.apache.org/log4j/2.x/manual/configuration.html
# for description of the new syntax.
#
######################################
## Global log4j2 properties
######################################
name=identityiq_default
status=warn
monitorInterval=20
packages=sailpoint.api.logging
#######################################
## Appenders
#######################################
### direct log messages to stdout ###
appender.stdout.type=Console
appender.stdout.name=stdout
appender.stdout.target=SYSTEM_OUT
appender.stdout.layout.type=PatternLayout
appender.stdout.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %m%n
# CRLF log injection can reduce the value of application logs. CRLF log injection can
# be neutralized by applying log4j2's replace conversion pattern to a log message. If
# log4j2 environment is set up to use the PatternLayout, then while in stdout or file
# write, an administrator can use the 'replace' conversion pattern to a log message to
# neutralize CRLF sequence to double underscore. In the example below, the inner replace
# pattern replaces a sequence of line feed (\n) and carriage return (\r) to two underscores
# respectively, whereas the outer replace pattern replaces the carriage return and line feed
# sequence of a log message to two underscores respectively. Adjust double underscore from
# both the places as per one's own choice of sequence.
#appender.stdout.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %replace{%replace{%m}{\n\r}{__}}{\r\n}{__}%n
### direct log messages to the db
appender.syslog.type=spsyslog
appender.syslog.name=spsyslog
# Below is an example of how to create a logger that writes to a file.
# Uncomment the following five lines, then uncomment the
# rootLogger.appenderRef.file.ref definition below
#appender.file.type=File
#appender.file.name=file
#appender.file.fileName=C:/Windows/Temp/sailpoint.log
#appender.file.layout.type=PatternLayout
#appender.file.layout.pattern=%d{ISO8601} %5p %t %c{4}:%L - %m%n
#
# SailPoint metering is useful to help diagnose performance issues.
# Some critical sections of code will gather performance data
# metrics, and will log the data to the meter appender.
#
# Below is an example of how to create a csv of metered data.
# Uncomment the following 11 lines, as well as the logger.apiMeter lines
# near the end of this file
#
#appender.meter.type=RollingFile
#appender.meter.name=meter
#appender.meter.fileName=C:/Windows/Temp/meter.log
#appender.meter.filePattern=C:/Windows/Temp/meter-%d{yyyy-MM-dd}-%i.log.gz"
#appender.meter.layout.type=PatternLayout
#appender.meter.layout.pattern=%m%n
#appender.meter.policies.type=Policies
#appender.meter.policies.size.type=SizeBasedTriggeringPolicy
#appender.meter.policies.size.size=10MB
#appender.meter.strategy.type=DefaultRolloverStrategy
#appender.meter.strategy.max=5
## Default Appender ##
appender.rolling.type=RollingFile
appender.rolling.name=IIQRFile
appender.rolling.fileName=C:/SailPoint/IIQLogs/sailpoint.log
appender.rolling.filePattern=C:/SailPoint/IIQLogs/sailpoint-%d{yyyy-MM-dd}-%i.log.gz
appender.rolling.layout.type=PatternLayout
## OOTB pattern is '%d{ISO8601} %5p %t %c{4}:%L - %m%n' ##
appender.rolling.layout.pattern=%d{DEFAULT} %5p %t %c{4}:%L - %m%n
appender.rolling.policies.type=Policies
appender.rolling.policies.size.type=SizeBasedTriggeringPolicy
appender.rolling.policies.size.size=50MB
appender.rolling.strategy.type=DefaultRolloverStrategy
appender.rolling.strategy.max=15
## Same as Default Appender, we will use this appender in case where we need the logs generated sperately from the default loggger appender IIQRFile ##
appender.specificFile.type=RollingFile
appender.specificFile.name=IIQSpecificFile
appender.specificFile.fileName=C:/SailPoint/IIQLogs/Specific/specific.log
appender.specificFile.filePattern=C:/SailPoint/IIQLogs/Specific/specific-%d{yyyy-MM-dd}-%i.log.gz
appender.specificFile.layout.type=PatternLayout
appender.specificFile.layout.pattern=%d{DEFAULT} %5p %t %c{4}:%L - %m%n
appender.specificFile.policies.type=Policies
appender.specificFile.policies.size.type=SizeBasedTriggeringPolicy
appender.specificFile.policies.size.size=50MB
appender.specificFile.strategy.type=DefaultRolloverStrategy
appender.specificFile.strategy.max=15
## Sailpoint Console Appender same as default, this will be used to log console ##
appender.consoleFile.type=RollingFile
appender.consoleFile.name=IIQConsoleFile
appender.consoleFile.fileName=C:/SailPoint/IIQLogs/SailpointConsole/console.log.gz
appender.consoleFile.filePattern=C:/SailPoint/IIQLogs/SailpointConsole/console-%d{yyyy-MM-dd}-%i.log
appender.consoleFile.layout.type=PatternLayout
appender.consoleFile.layout.pattern=%d{DEFAULT} %5p %t %c{4}:%L - %m%n
appender.consoleFile.policies.type=Policies
appender.consoleFile.policies.size.type=SizeBasedTriggeringPolicy
appender.consoleFile.policies.size.size=50MB
appender.consoleFile.strategy.type=DefaultRolloverStrategy
appender.consoleFile.strategy.max=15
## Error Only Appender ##
appender.error.type=RollingFile
appender.error.name=IIQErrorFile
appender.error.fileName=C:/SailPoint/IIQLogs/Error/error.log
appender.error.filePattern=C:/SailPoint/IIQLogs/Error/error-%d{yyyy-MM-dd}-%i.log
appender.error.layout.type=PatternLayout
appender.error.layout.pattern=%d{DEFAULT} %5p %t %c{4}:%L - %m%n
appender.error.policies.type=Policies
appender.error.policies.size.type=SizeBasedTriggeringPolicy
appender.error.policies.size.size=50MB
appender.error.strategy.type=DefaultRolloverStrategy
appender.error.strategy.max=15
appender.error.filter.threshold.type=LevelRangeFilter
appender.error.filter.threshold.minLevel=error
appender.error.filter.threshold.maxLevel=error
#######################################
## rootLogger specify all appender rollings used by your log4j2
#######################################
rootLogger.level=warn
## Only appenderRef that has been used in log4j2, Here we are using all that are part of this example ##
rootLogger.appenderRefs=IIQRFile,IIQErrorFile,IIQSpecificFile,IIQConsoleFile
rootLogger.appenderRef.stdout.ref=stdout
## Specify the default appenderRef and error appenderRef to automate logging ##
rootLogger.appenderRef.rolling.ref=IIQRFile
## To log errors by default ##
rootLogger.appenderRef.error.ref=IIQErrorFile
#######################################
## SailPoint Console loggers iiq.bat console
#######################################
logger.spConsole.name=sailpoint.server.SailPointConsole
logger.spConsole.level=all
## remove the below 2 lines if you want to log in default IIQRFile appender ##
logger.spConsole.additivity=false
logger.spConsole.appenderRef.connector.ref=IIQConsoleFile
# log to your default appender IIQRFile
logger.orgSpringframework.name=org.springframework
logger.orgSpringframework.level=info
# log to your appender IIQSpecificFile in special cases
logger.ObjectConfig.name=sailpoint.object.ObjectConfig
logger.ObjectConfig.level=trace
logger.ObjectConfig.additivity=false
logger.ObjectConfig.appenderRef.connector.ref=IIQSpecificFile
## Disable Heartbeat logger ##
logger.heartbeat.name=sailpoint.server.HeartbeatService
logger.heartbeat.level=off
logger.statistical.name=org.hibernate.engine.internal.StatisticalLoggingSessionEventListener
logger.statistical.level=off
#######################################
## rootLogger
#######################################
### set default log levels and appenderRef
### valid log levels in increasing order of severity are:
### trace, debug, info, warn, error, fatal, off
### trace is required to get method entry and exit logging
#rootLogger.level=warn
#rootLogger.appenderRef.stdout.ref=stdout
# Uncomment to also write to file appender by default.
# Also need to uncomment the file appender definition above.
#rootLogger.appenderRef.file.ref=file
#######################################
## 3rd-party loggers (recommended)
#######################################
# Suppress a warning about using a default configuration
logger.ehcache.name=net.sf.ehcache
logger.ehcache.level=error
# Suppress "narrowing proxy" hibernate warning.
logger.ohe_spc.name=org.hibernate.engine.StatefulPersistenceContext
logger.ohe_spc.level=error
# Suppress warnings about deprecated gadgets during import
logger.jasper_engine_xml.name=net.sf.jasperreports.engine.xml
logger.jasper_engine_xml.level=error
# Note: The following logging properties turn off warnings that result from our
# combination of technologies (Tomahawk/Faceletes/A4J, etc.).
# Commenting them out will result in a slew of parser warnings.
# If you don't want to clutter your logs with a bunch of useless warning
# messages please leave these as they are.
# Suppress warning message about Unparsable lastModified
logger.renderkit1.name=org.apache.myfaces.renderkit.html.util.MyFacesResourceLoader
logger.renderkit1.level=error
# Suppress warning message about response not having <head> or <body> tags
logger.renderkit2.name=org.apache.myfaces.renderkit.html.util.DefaultAddResource
logger.renderkit2.level=error
# Suppress warning message about invalid HTML inside javascript
# See http://www.mail-archive.com/users@myfaces.apache.org/msg50391.html
logger.renderkit3.name=org.apache.myfaces.renderkit.html.util.ReducedHTMLParser
logger.renderkit3.level=error
#######################################
## SailPoint loggers (required)
#######################################
# make sure the syslog code doesn't try to call itself if there's a problem.
# NOTE: The additivity flag is critical here!
logger.syslogAppender.name=sailpoint.api.logging.SyslogAppender
logger.syslogAppender.level=error
logger.syslogAppender.appenderRef.stdout.ref=stdout
logger.syslogAppender.additivity=false
logger.syslogEvent.name=sailpoint.object.SyslogEvent
logger.syslogEvent.level=error
logger.syslogEvent.appenderRef.stdout.ref=stdout
logger.syslogEvent.additivity=false
logger.sailpoint.name=sailpoint
logger.sailpoint.level=warn
logger.sailpoint.appenderRef.syslog.ref=spsyslog
# Hibernate logs a warn every time Criteria is used. Supress this until JPA migration is completed -rap
logger.hibernateDeprecation.name=org.hibernate.orm.deprecation
logger.hibernateDeprecation.level=error
#######################################
## SailPoint loggers (troubleshooting)
#######################################
#logger.orgHibernate.name=org.hibernate
#logger.orgHibernate.level=info
#logger.orgHibernate.level=debug
#logger.orgHibernate.level=trace
#logger.hibernateCache.name=org.hibernate.cache
#logger.hibernateCache.level=trace
#logger.orgSpringframework.name=org.springframework
#logger.orgSpringframework.level=info
#logger.orgQuartz.name=org.quartz
#logger.orgQuartz.level=info
# Uncomment to log all SQL and prepared statement parameter values.
#logger.hibernateSQL.name=org.hibernate.SQL
#logger.hibernateSQL.level=debug
#logger.hibernateType.name=org.hibernate.type
#logger.hibernateType.level=trace
# Uncomment this to log all SailPoint generated HQL queries and
# query parameters.
#logger.persistenceHQL.name=sailpoint.persistence.hql
#logger.persistenceHQL.level=trace
# Uncomment to view JSF logging
#logger.phaseTracker.name=sailpoint.web.util.PhaseTracker
#logger.phaseTracker.level=trace
#logger.sunFaces.name=com.sun.faces
#logger.sunFaces.level=trace
#logger.javaxFaces.name=javax.faces
#logger.javaxFaces.level=trace
# Uncomment to enable logging of performance metering data
#logger.apiMeter.name=sailpoint.api.Meter
#logger.apiMeter.level=info
#logger.apiMeter.appenderRef.meter.ref=meter
# Uncomment to enable authentication related logging
#logger.authFilter.name=sailpoint.web.PageAuthenticationFilter
#logger.authFilter.level=debug
#logger.authService.name=sailpoint.service.PageAuthenticationService
#logger.authService.level=debug
#logger.ssoValidator.name=sailpoint.web.sso.DefaultSSOValidator
#logger.ssoValidator.level=debug
#logger.ssoDefault.name=sailpoint.web.sso.DefaultSSOAuthenticator
#logger.ssoDefault.level=debug
#logger.ssoSAML.name=sailpoint.web.sso.SAMLSSOAuthenticator
#logger.ssoSAML.level=debug
# Uncomment to enable detailed multi-factor authentication logging
#logger.mfaFilter.name=sailpoint.web.MFAFilter
#logger.mfaFilter.level=debug
#logger.mfaLibrary.name=sailpoint.workflow.MFALibrary
#logger.mfaLibrary.level=info
# Uncomment to enable detailed statistics monitoring logging
#logger.monitoringService.name=sailpoint.server.MonitoringService
#logger.monitoringService.level=debug
#logger.aggregator.name=sailpoint.api.Aggregator
#logger.aggregator.level=trace
#logger.cacheTracker.name=sailpoint.api.CacheTracker
#logger.cacheTracker.level=trace
#logger.certificationer.name=sailpoint.api.Certificationer
#logger.certificationer.level=info
#logger.remediationManager.name=sailpoint.api.certification.RemediationManager
#logger.remediationManager.level=info
#logger.certificationPhaser.name=sailpoint.api.CertificationPhaser
#logger.certificationPhaser.level=info
#logger.correlationModel.name=sailpoint.api.CorrelationModel
#logger.correlationModel.level=info
#logger.lockTracer.name=sailpoint.api.LockTracker
#logger.lockTracer.level=trace
#logger.managedAttributer.name=sailpoint.api.ManagedAttributer
#logger.managedAttributer.level=info
#logger.provisioner.name=sailpoint.api.Provisioner
#logger.provisioner.level=info
#logger.oimClient.name=sailpoint.integration.oim.OIMClient
#logger.oimClient.level=info
#logger.objectConfig.name=sailpoint.object.ObjectConfig
#logger.objectConfig.level=info
#logger.dateType.name=sailpoint.persistence.DateType
#logger.dateType.level=info
#logger.debugInterceptor.name=sailpoint.persistence.DebugInterceptor
#logger.debugInterceptor.level=debug
#logger.hibernatePersistenceManager.name=sailpoint.persistence.HibernatePersistenceManager
#logger.hibernatePersistenceManager.level=trace
#logger.hibernatePersistenceManager.level=info
#logger.newXmlType.name=sailpoint.persistence.NewXmlType
#logger.newXmlType.level=info
#logger.sailPointInterceptor.name=sailpoint.persistence.SailPointInterceptor
#logger.sailPointInterceptor.level=info
#logger.xmlType.name=sailpoint.persistence.XmlType
#logger.xmlType.level=info
#logger.sailpointReporting.name=sailpoint.reporting
#logger.sailpointReporting.level=trace
#logger.bsfRuleRunner.name=sailpoint.server.BSFRuleRunner
#logger.bsfRuleRunner.level=trace
#logger.cacheService.name=sailpoint.server.CacheService
#logger.cacheService.level=info
#logger.serverEnvironment.name=sailpoint.server.Environment
#logger.serverEnvironment.level=trace
#logger.iiqRestService.name=sailpoint.service.IIQRestService
#logger.iiqRestService.level=info
#logger.idRefreshExecutor.name=sailpoint.task.IdentityRefreshExecutor
#logger.idRefreshExecutor.level=trace
#logger.roleSynchronizer.name=sailpoint.task.RoleSynchronizer
#logger.roleSynchronizer.level=info
#logger.timingFilter.name=sailpoint.web.util.TimingFilter
#logger.timingFilter.level=trace
#logger.heartbeat.name=sailpoint.server.HeartbeatService
#logger.heartbeat.level=trace
#logger.identityai.name=sailpoint.identityai
#logger.identityai.level=debug
#logger.connector_sm.name=sailpoint.connector.sm
#logger.connector_sm.level=debug
# ===================================================================
# The lines below have been dynamically added via the build script
# ===================================================================
#logger.comsailpointIIQDBPerformanceTest.name=com.sailpoint.IIQDBPerformanceTest
#logger.comsailpointIIQDBPerformanceTest.level=trace
#logger.comsailpointperformancesizingrule.name=com.sailpoint.performance.sizingrule
#logger.comsailpointperformancesizingrule.level=trace
#logger.sailpointperformancesizingrule.name=sailpoint.performance.sizingrule
#logger.sailpointperformancesizingrule.level=trace
#logger.sailpointruleDetect-OOTB-JDBC-Drivers.name=sailpoint.rule.Detect-OOTB-JDBC-Drivers
#logger.sailpointruleDetect-OOTB-JDBC-Drivers.level=trace
#logger.comsailpointservicesstandardSSThreadPoolTasksProcessor.name=com.sailpoint.services.standard.SSThreadPoolTasksProcessor
#logger.comsailpointservicesstandardSSThreadPoolTasksProcessor.level=trace
#logger.sailpointservicesstandardemailnotifierenhancedEnhancedNotifier.name=sailpoint.services.standard.emailnotifier.enhanced.EnhancedNotifier
#logger.sailpointservicesstandardemailnotifierenhancedEnhancedNotifier.level=trace
#logger.sailpointservicesstandardemailnotifierenhancedEnhancedSummaryProcessor.name=sailpoint.services.standard.emailnotifier.enhanced.EnhancedSummaryProcessor
#logger.sailpointservicesstandardemailnotifierenhancedEnhancedSummaryProcessor.level=trace
#logger.sailpointservicesstandardemailnotifierenhancedRedirectToFolderNotifier.name=sailpoint.services.standard.emailnotifier.enhanced.RedirectToFolderNotifier
#logger.sailpointservicesstandardemailnotifierenhancedRedirectToFolderNotifier.level=trace
#logger.sailpointservicesstandardemailnotifierenhancedTools.name=sailpoint.services.standard.emailnotifier.enhanced.Tools
#logger.sailpointservicesstandardemailnotifierenhancedTools.level=trace
#logger.sailpointservicesstandardemailnotifierenhancedVelocityEvaluator.name=sailpoint.services.standard.emailnotifier.enhanced.VelocityEvaluator
#logger.sailpointservicesstandardemailnotifierenhancedVelocityEvaluator.level=trace
#logger.sailpointservicesstandardmockintegrationexecutorMockIntegrationExecutor.name=sailpoint.services.standard.mockintegrationexecutor.MockIntegrationExecutor
#logger.sailpointservicesstandardmockintegrationexecutorMockIntegrationExecutor.level=trace
#logger.sailpointservicesstandardmockintegrationexecutorTicketSystemClient.name=sailpoint.services.standard.mockintegrationexecutor.TicketSystemClient
#logger.sailpointservicesstandardmockintegrationexecutorTicketSystemClient.level=trace
#logger.sailpointservicesstandardtaskCertificationCloser.name=sailpoint.services.standard.task.CertificationCloser
#logger.sailpointservicesstandardtaskCertificationCloser.level=trace
#logger.sailpointservicesstandardtaskManualCorrelationExporter.name=sailpoint.services.standard.task.ManualCorrelationExporter
#logger.sailpointservicesstandardtaskManualCorrelationExporter.level=trace
#logger.sailpointservicesstandardtaskManualCorrelationImporter.name=sailpoint.services.standard.task.ManualCorrelationImporter
#logger.sailpointservicesstandardtaskManualCorrelationImporter.level=trace
#logger.sailpointservicesstandardtaskReportExtractor.name=sailpoint.services.standard.task.ReportExtractor
#logger.sailpointservicesstandardtaskReportExtractor.level=trace
#logger.sailpointservicesstandardtaskReportExtractorSettings.name=sailpoint.services.standard.task.ReportExtractorSettings
#logger.sailpointservicesstandardtaskReportExtractorSettings.level=trace
#logger.sailpointservicesstandardtaskWorkgroupExporter.name=sailpoint.services.standard.task.WorkgroupExporter
#logger.sailpointservicesstandardtaskWorkgroupExporter.level=trace
#logger.sailpointservicesstandardtaskWorkgroupImporter.name=sailpoint.services.standard.task.WorkgroupImporter
#logger.sailpointservicesstandardtaskWorkgroupImporter.level=trace
#logger.sailpointservicesstandardtaskgenericImportAbstractGenericImport.name=sailpoint.services.standard.task.genericImport.AbstractGenericImport
#logger.sailpointservicesstandardtaskgenericImportAbstractGenericImport.level=trace
#logger.sailpointservicesstandardtaskgenericImportExcelSAXImport.name=sailpoint.services.standard.task.genericImport.ExcelSAXImport
#logger.sailpointservicesstandardtaskgenericImportExcelSAXImport.level=trace
#logger.sailpointservicesstandardtaskgenericImportGenericImport.name=sailpoint.services.standard.task.genericImport.GenericImport
#logger.sailpointservicesstandardtaskgenericImportGenericImport.level=trace
#logger.sailpointservicesstandardtaskgenericImportGenericImportController.name=sailpoint.services.standard.task.genericImport.GenericImportController
#logger.sailpointservicesstandardtaskgenericImportGenericImportController.level=trace
#logger.sailpointservicesstandardtaskgenericImportGenericImportTaskExecutor.name=sailpoint.services.standard.task.genericImport.GenericImportTaskExecutor
#logger.sailpointservicesstandardtaskgenericImportGenericImportTaskExecutor.level=trace
#logger.sailpointservicesstandardtaskgenericImportImporterUtil.name=sailpoint.services.standard.task.genericImport.ImporterUtil
#logger.sailpointservicesstandardtaskgenericImportImporterUtil.level=trace
#logger.sailpointservicesstandardtaskgenericImportJDBCImport.name=sailpoint.services.standard.task.genericImport.JDBCImport
#logger.sailpointservicesstandardtaskgenericImportJDBCImport.level=trace
#logger.sailpointservicesstandardtaskgenericImportParser.name=sailpoint.services.standard.task.genericImport.Parser
#logger.sailpointservicesstandardtaskgenericImportParser.level=trace
#logger.sailpointservicesstandardtaskgenericImportSchema.name=sailpoint.services.standard.task.genericImport.Schema
#logger.sailpointservicesstandardtaskgenericImportSchema.level=trace
#logger.sailpointservicesstandardtaskgenericImportTextFileImport.name=sailpoint.services.standard.task.genericImport.TextFileImport
#logger.sailpointservicesstandardtaskgenericImportTextFileImport.level=trace
#logger.sailpointservicesstandardtaskgenericImportTransmogrifier.name=sailpoint.services.standard.task.genericImport.Transmogrifier
#logger.sailpointservicesstandardtaskgenericImportTransmogrifier.level=trace