Log files not generating as per log4j.properties

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

8.4p2

Please share any images or screenshots, if relevant.

Sailpoint.log not generated in the folder E:\logs as per log4j.properties file. Instead, error message is displayed in tomcat stdout.log.

Have anyone faced this earlier? What is the user ID used to create the log file ?

Error Message
Error Message1879×436 32.4 KB

2

Hello Divya M, welcome to the community.

First check the log folder properties and if the current user write has access there.

Regards.

3

Hello @DivyaSubha, In the Log4j2 configuration file, if the path is defined as "E:\logs\sailpoint.log", change it to "E:/logs/sailpoint.log" and try again.

4

Hi @DivyaSubha

I suspect that the Windows/Linux user running Tomcat does not have the correct permissions to modify the E: drive directory.

Please try running it with a user that has the necessary permissions to create or modify files and directories on the E: drive.

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