We are currently testing SailPoint’s migration tool to migrate all roles from IIQ to Atlas. Recently, we started to have the following error for some of the business roles. If there was something wrong on the network, I would have expected to migrate none of the roles. Anyone has any idea what might causing this ? Thanks in advance!
Unable to get role by name : Remote host terminated the handshake: Remote host terminated the handshake. Please check the logs for thrown exception.
It seems like the issue might be related to the SSL/TLS handshake, which is critical for secure communication between SailPoint IIQ and any other application connected to sailpoint. To help troubleshoot and resolve this, I recommend the following steps:
Verify SSL Certificates and TLS Configuration:
Ensure that the SSL certificate used by the Atlas environment is valid, trusted, and properly installed.
Check if the IIQ server has the necessary root and intermediate certificates imported into its Java keystore.
Confirm that both systems support and are configured to use the same TLS version (e.g., TLS 1.2 or 1.3) and compatible cipher suites.
Review Logs for Additional Context:
Examine the IIQ logs and Atlas logs for more detailed error messages or stack traces related to the handshake termination.
Look for any exceptions, such as javax.net.ssl.SSLHandshakeException or similar, that might give insight into the root cause.
