I set up the ServiceNow Service Desk connection so that remediation tasks from certification campaigns will create ServiceNow requests with certain sources.
What I’ve noticed is while you can technically view the comment from the /certifications/:id/access-review-items endpoint like below
There’s no clear way of getting there when you’re just starting with the account activity ID/tracking number.
I can see in the account activity items, the certification ID is present, but it’s not by itself. It’s inside a string of text
Having the comment would provide better clarity between the access reviewer and the person doing the provisioning task. I was wanting to use ServiceNow to grab that information and put it in the task
Any ideas?