Requested object not found - IIQ cloud gateway

IdentityIQ (IIQ) IIQ Discussion and Questions
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Requested object not found.

Hi All,

when do we get the below error - followed the upgrade steps for cloud gateway -

https://documentation.sailpoint.com/connectors/identityiq/cloud_gateway/help/cloud_gateway/upgrading…

and then got the identity iq cloud gateway zip from this location as the upgrade was from 8.3 to 8.4 p3 - https://community.sailpoint.com/t5/IdentityIQ-Server-Software/IdentityIQ-8-4p3/ta-p/271621

After running the test connection for cloud gateway application getting the error as Error: Requested object not found

what are the reasons of getting the above error?

IdentityIQ object Synchronize task mentioned in the upgrade steps also failed with the same above error

2

Create a task of type “Identity IQ Cloud Gateway Synchronization Task“. Choose all the objects that you want to synchronize or configure with Cloud Gateway.

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Once this task is completed. Do your activity. You will not get the error.

3

Oh I missed the last line of your post. Please enable the trace log and check the logs if you find anything.

4

hi @msingh900 ,enable trace log for the task or the application?

5

check for both as task is also failing for you.

6

enabled the loggers in both the places. whenever tests connection is performed on cloud gateway connector, getting requested object not found - in the tomcat logs where cloudgateway is present getting the logs as https://IP:8443/CloudGateway/rest/GetVersion as http 404 431 message. (resource not found) though having followed the latest 8.4 cloud gateway package and upgrading the patch, getting the same request object not found error. what could have gone wrong ?

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was able to resolve the solution as incorrect JDK version was being used. once the correct JDK was pointed, was able to resolve the issue.

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