Which IIQ version are you inquiring about? IIQ8.4p2 Please share any images or screenshots, if relevant. [image] Please share any other relevant files that may be required (for example, logs). [Please insert files here, otherwise delete this section] Share all details about your problem, includi…

Hi @milinaphalke I would like to ask for more details. Could you please provide the application server name and database name? Additionally, please get the stack trace details from the application logs during the UI error timeframe. (You can find the main IdentityIQ log files on your application …

Thanks @pattabhi for looking into this issue. Application server - tomcat Database - SQL server We could not see any specific error during the timeout error that shows up in SailPoint logs. However we will still monitor. There are servers - 2 UI and 2 Task servers. Approximately 20000 users hav…

@milinaphalke if possible pls share the catalina.sh, just want to see the memory configuration.

Please check below parameters & pointers, hope these might help you with respect to timeout error. Just giving some trouble shooting points like where and what needs to be looked into. Tomcat: connectionTimeout From UI servers, please check the connectionTimeout="XXXXX" from server.xml from loca…

Thanks @pattabhi I will check these recommendations.

Hi @milinaphalke After changing these values, try to restart the application servers as instructed below. Recommended values to give a try. ##### Data Source Properties ##### dataSource.maxWaitMillis=30000 dataSource.maxTotal=250 dataSource.minIdle=5 dataSource.minEvictableIdleTimeMillis=3000000 …

Request timeout error while saving an access review

IdentityIQ (IIQ) IIQ Discussion and Questions

milinaphalke (Milina Phalke) August 11, 2025, 12:28pm 6

Thanks @pravin_ranjan for looking into this.
I can see the following configuration in catalina.bat file

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Request timeout error while saving an access review

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