Hello developer,
in my current production server, the refresh task is not working, its getting failing
any suggestion how to fix it.
also the scan is not running on all the users.
I tried only by keeping the process event for contractor type identities, and it was working.
when I am tried single identity refresh with the options enable for the refresh identity attributes or refresh manager status or even sync attribute.
for some identities its working but rest it failing.
Hi @Riyazuddin99,
do you have some getUniqueObject() that return one than more result?
Hello @enistriminsait , how can I validate for which specific attribute it is causing the issue.
so that, can validate whether it’s uniqueness is changed from
can you enable more logging by refreshing one identity so that the logs are more with the below trace options
You can add following in log4j.properties and then refresh the logs;
############################################
# Identity Refresh task
log4j.logger.sailpoint.task.IdentityRefreshExecutor=trace
get the logs and then analyse where you are getting the error message. make sure you remove the loggers after you get the full log. this way it help you further troubleshoot
You may have duplicate workflow cases. Please connect to the database and run the following query to identify them
SELECT name COUNT() FROM identityiq.spt_workflow_case GROUP BY name HAVING COUNT() > 1
If duplicates are found, remove the extra entries. Once cleaned up, the issue should be resolved.
-Ganesh
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