Share all details about your problem, including any error messages you may have received.
Hello,
I’m encountering an issue where users are trying to unlock their accounts, but they’re unable to refresh the account status. As a workaround, they either have to wait until the next day, after the Application Accounts Aggregation task runs, or I manually trigger the task to update the account status.
The “Refresh Account Status” button either keeps loading indefinitely or is not available for some users.
No specific error messages are shown, just the persistent loading behavior.
Has anyone experienced this before? Could this be related to missing permissions, UI configuration, or a backend issue? Any guidance on how to resolve or troubleshoot this would be greatly appreciated.
please kindly share the application type for which you are experiencing that issue.
Let us know if different application types are affected or solely a single type.
Does the application support the “Get-Object” operation?
I’m observing this behavior in both Active Directory and Delimited File applications.
In one case, a Delimited File application doesn’t allow the refresh at all—though unlike the others, it doesn’t get stuck loading; the option simply isn’t available, it is greyed out.
For Web Service and JDBC applications, the refresh functionality works as expected.
We found that for some users, the “Refresh Account Status” button works properly. For the same application, some users can use the button to update their account status, while for others it just stays stuck loading. Any ideas on what could be causing this difference?
