Refresh Identity - create existing user account as new user retro actively

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

Version 8.3

Please share any other relevant files that may be required (for example, logs).

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Share all details related to your problem, including any error messages you may have received.

As a result of refresh identities task and native change detected from AD, existing contractor user accounts are getting triggered for new AD account creation. The error log for those users indicates the below message

ERROR RefreshWorker 5 sailpoint.object.LockInfo:448 - class sailpoint.object.Identity reached end of Refresh without lock

Requesting someone to assist me on this.

2

Hi @NPM15

check if below will help

Solved: class sailpoint.object.Identity reached end of Refresh without lock: - Compass

Solved: Native Change Detection not getting detected on create account operation - Compass (sailpoint.com)

1 Like
3

Hi @pravin_ranjan

Thanks for your response.

From the below one, the issue is related to account deletion and my issue is related to account creation. Does changing the foregroundprovisioning value to false will help in my case? Also in my LC either true or false is not set, its just
Issue

https://community.sailpoint.com/t5/IdentityIQ-Forum/class-sailpoint-object-Identity-reached-end-of-Refresh-without/m-p/207295

4

Hi @NPM15 Sorry i missed your thread, did you find the solution ?

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Not Yet @pravin_ranjan. Just postponed the investigation, let me know if you have any inputs on this. Thank you :slight_smile:

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@NPM15 Did you get chance to see my above comment where i posted some solved link ?

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@pravin_ranjan yes I saw, but the links are referring to account deletion and I am asking for account creation, so I am not sure changing the foreground provisioning value helps in my case.

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Were you able to find a fix for this issue? Iā€™m facing a similar issue.

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seems like create plan is getting again executed even though one is in progress , that could be multiple events are triggered .

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Not yet @vic_rinkenberger

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