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In our instance, we have entitlements show up on the remove access page for users that we are currently not ready for Identity IQ to automate, so it creates manual tasks. We have them not requestable so that can’t be requested on the add access page, but would like to have them filtered out on the remove access page so they cannot be requested for removal. I’ve tried to make a rule similar to the one described here Creating a way for a manager to only request specific entitlements and roles, but no success.
We currently only have two applications that have entitlements, AD & Epic, we want to hide all entitlements tied to the Epic Applications from the Remove Access screen.
Thank you ahead of time for any help and guidance.
In this rule you need to create a filter with your conditions, put in a QueryInfo and return it; this is enabling rule, so you must create you filter for application != Epic (or somenthing else).
Check if the accoutn that you use are not quicklink conflict.
If you can, share your rule and logs and we’ll fix it together
Here is where I started with the rule, so that it would only show entitlements within Active Directory. and I tried setting it for both Applications and Entitlements rule.