Purging old Request

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

8.4

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There is a huge number of requests in IIQ, and I need some advice to clear them up.

In normal scenario, the number lies between few hundreds, but in this case, as it has not been purged for years, we are talking about few millions of such unprocessed request.

This can also be viewed at https:///identityiq/monitor/requests/requests.jsf

Many of such requests are if types “Email Request“ and “Integration Request“.

I have followed this sailpoint documentation [Perform Maintenance] and changed the values of “requestMaxAge" in system configuration object. Then created a dedicated system Maintenance task to prune requests. The task ran successfully couple of times but dint purge any of the data.

This has caused some intermittent issues in terms of email notification.

How can I clear these requests from IIQ? any help would be grateful.

2

try creating a run rule to cleanup old data

3

Have you tried delete command from iiq console? like >delete Request *

You may have to ensure you have enough java heap memory allocated for IIQ console if it runs for a while and eventually get OOM.

4

do you mind sharing the values which were put if max age and number of days to attempt tio verify the request?? can you put a value, say keep only last 90 days and delete everything else. See if it works, else will suggest you to create a run rule to delete it.

5

One time you can clean the request with console command and then monitor it will be resolve for new request , else need to find root cause why those are not moving.

6

Hey Naveen,
I did put multiple values and run the Performance Maintenance task.

Each time, the task completed successfully but dint prune any request.
I am definite that request creation date will fall under above filters.