Porduct Branding for logout page

Identity Security Cloud (ISC) ISC Discussion and Questions
,
1

Hi Community,

We have configured custom branding for our tenant which is working for login page, navigation bar and action buttons. But when the session gets expired due to inactivity it is showing SailPoint logo and not the custom branding which is configured.

image
image975Ă—476 19.8 KB

Is there any way to configure product branding to the logout page as well?

2

Hi @ashwinVnair

This behavior is consistent with my observations, as there is currently no configurable setting for the logout page branding. Please review the following settings; if authentication is handled via a third-party IdP (e.g., Okta or Azure AD), a custom logout URL may be configured.

image
image1453Ă—450 16.8 KB

1 Like
3

@ashwinVnair - Try this options also

  1. Refresh and clear cache:

    • After saving branding changes, refresh your browser page

    • Clear your browser cache completely

    • Sign out and sign back in to ensure changes are applied

4

Hi @ashwinVnair

You’re not doing anything wrong — this looks like a product-scope limitation, not a caching issue. Product Branding applies to the primary ISC UI (login/nav/buttons), but the session-expired / logged-out screen is rendered by the auth/logout flow and doesn’t currently pick up tenant branding (it still shows the SailPoint logo).

Why the “clear cache” advice won’t fix this: branding is already showing correctly in your UI, which strongly indicates your branding config is fine; the timeout screen is simply outside the brandable surface area.

Supported workaround (enterprise-friendly): if you’re using a 3rd-party IdP (Okta / Entra), configure an ISC Logout URL to redirect users to your own branded page after sign-out or when the session expires. That gives you a consistent branded landing page even if the built-in timeout screen can’t be branded.

From a customer adoption standpoint, I’d recommend SailPoint document this explicitly as: “logout/timeout page not brandable; use Logout URL redirect,” and consider it as an enhancement request because that screen is part of the user experience in every rollout.

1 Like
6

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.