PluginImporter issue

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Hi Team,

We are getting below error. Please suggest on this

2026-01-31T23:24:35,235 ERROR main sailpoint.server.Servicer:512 - Unable to install service: PluginImporter
sailpoint.tools.GeneralException: sailpoint.services.standard.pluginimporter.PluginImporterService
at sailpoint.server.DynamicLoader.getClass(DynamicLoader.java:191) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at sailpoint.server.DynamicLoader.instantiate(DynamicLoader.java:205) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at sailpoint.server.Servicer.instantiateService(Servicer.java:605) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at sailpoint.server.Servicer.install(Servicer.java:493) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at sailpoint.server.Servicer.configure(Servicer.java:334) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at sailpoint.server.Servicer.start(Servicer.java:315) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at sailpoint.server.Environment.start(Environment.java:437) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at sailpoint.server.SystemStarter.springInit(SystemStarter.java:59) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) ~[?:?]
at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
at java.lang.reflect.Method.invoke(Method.java:569) ~[?:?]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeCustomInitMethod(AbstractAutowireCapableBeanFactory.java:1925) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1867) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1795) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:594) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:516) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:324) ~[spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:322) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:202) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:311) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:202) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:897) [spring-beans-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:879) [spring-context-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:551) [spring-context-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.context.support.ClassPathXmlApplicationContext.(ClassPathXmlApplicationContext.java:144) [spring-context-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at org.springframework.context.support.ClassPathXmlApplicationContext.(ClassPathXmlApplicationContext.java:85) [spring-context-5.2.24.RELEASE.jar:5.2.24.RELEASE]
at sailpoint.spring.SpringStarter.start(SpringStarter.java:333) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at sailpoint.web.StartupContextListener.contextInitialized(StartupContextListener.java:91) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4494) [catalina.jar:9.0.78]
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:4946) [catalina.jar:9.0.78]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183) [catalina.jar:9.0.78]
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:683) [catalina.jar:9.0.78]
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:658) [catalina.jar:9.0.78]
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:662) [catalina.jar:9.0.78]
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:1023) [catalina.jar:9.0.78]
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1910) [catalina.jar:9.0.78]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539) [?:?]
at java.util.concurrent.FutureTask.run(FutureTask.java:264) [?:?]
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75) [tomcat-util.jar:9.0.78]
at java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:123) [?:?]
at org.apache.catalina.startup.HostConfig.deployWARs(HostConfig.java:824) [catalina.jar:9.0.78]
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:474) [catalina.jar:9.0.78]
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1617) [catalina.jar:9.0.78]
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:318) [catalina.jar:9.0.78]
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:123) [catalina.jar:9.0.78]
at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:423) [catalina.jar:9.0.78]
at org.apache.catalina.util.LifecycleBase.setState(LifecycleBase.java:366) [catalina.jar:9.0.78]
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:893) [catalina.jar:9.0.78]
at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:795) [catalina.jar:9.0.78]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183) [catalina.jar:9.0.78]
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1328) [catalina.jar:9.0.78]
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1318) [catalina.jar:9.0.78]
at java.util.concurrent.FutureTask.run(FutureTask.java:264) [?:?]
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75) [tomcat-util.jar:9.0.78]
at java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:145) [?:?]
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:866) [catalina.jar:9.0.78]
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:249) [catalina.jar:9.0.78]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183) [catalina.jar:9.0.78]
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:428) [catalina.jar:9.0.78]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183) [catalina.jar:9.0.78]
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:922) [catalina.jar:9.0.78]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183) [catalina.jar:9.0.78]
at org.apache.catalina.startup.Catalina.start(Catalina.java:772) [catalina.jar:9.0.78]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) ~[?:?]
at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
at java.lang.reflect.Method.invoke(Method.java:569) ~[?:?]
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:342) [bootstrap.jar:9.0.113]
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473) [bootstrap.jar:9.0.113]
Caused by: java.lang.ClassNotFoundException: sailpoint.services.standard.pluginimporter.PluginImporterService
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1412) ~[catalina.jar:9.0.78]
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1220) ~[catalina.jar:9.0.78]
at java.lang.Class.forName0(Native Method) ~[?:?]
at java.lang.Class.forName(Class.java:377) ~[?:?]
at sailpoint.server.DynamicLoader.loadRule(DynamicLoader.java:254) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at sailpoint.server.DynamicLoader.classForName(DynamicLoader.java:158) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
at sailpoint.server.DynamicLoader.getClass(DynamicLoader.java:188) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
… 70 more

2

Caused by: java.lang.ClassNotFoundException: sailpoint.services.standard.pluginimporter.PluginImporterService
at

3

@sureshbommareddy98 Reinstall the Plugin Importer plugin

Get the Plugin Importer plugin that matches IIQ 8.4p2

  1. Install it via:

    • Plugin installation UI (if accessible), or

    • iiq console / deployment package

  2. Restart Tomcat

4

The issue is because in your web-inf/lib, plugin importer jar is missing, check your web-inf/lib directory, check for the jar, if not there, copy it , and restart tomcat

5

@sureshbommareddy98 Please check if you have ssb-plugin-importer.jar file in WEB-INF/lib folder. If not, please add it. This should resolve the error.

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